Your Challenge
MONITORING LOCAL CALLING
- As companies strive to increase revenue and control expenses the ability to control, allocate and recover call costs is essential.
- Unlike wireless services, traditional voice services are not billed to a specific user, making monitoring and cost allocation for local calling a problem.
TeleManager Solution
TeleManager’s Automatic Call Accounting option collects local call details to provide caller identification. The application monitors and reports all incoming and outgoing telephone data generated by your phone switch and is used to control operation expenses, allocate costs and increase employee productivity.COLLECTED DATA INCLUDES:
- Date and time
- Call duration
- Caller identification
- Destination
- Call authorization
- Account code
- Line/trunk information
This information is automatically downloaded to TeleManager on a nightly basis and matched against inventory and invoices. Call usage is evaluated against company policy and statements are automatically sent to individuals as part of a cost awareness strategy.
KEY BENEFITS TO CALL ACCOUNTING
- Employee and department productivity management
- Custom billing charges
- Employee performance evaluations
- Abuse detection
- Revenue generation
- Cost recovery
- Company policy monitoring
