Your Challenge

TeleManager Solution

PROFILE, POLICIES, AND RULES MANAGEMENT

With thousands of lines, assets and employees, TeleManager needs to use a sophisticated set of automated and user defined rules to filter out problems that need immediate attention. These rules are applied to individuals, groups or services. At invoice loading the rules are evaluated and a violation report is created. The system administrator can then send out individual or mass notices to the subscribers who triggered the assigned rules. TeleManager offers two levels of notification: warnings and alerts. The administrator may decide when to alert the employee and his¬/her manager.

• Manage and monitor:
  • Excessive usage on nights and week-end
  • Directory assistance
  • Text message and browser usage
• Raise awareness of over consumption
• Send an email to the employee when he or she exceeds set limits, experience shows usage can be reduced by as much as 20%
• Implement multiple levels of notifications
• A formal environment for employees to justify rule violations (exceptions), tracked through TeleManager
• According to low or high usage, suggest switching to alternative communication methods

EMPLOYEE COMMUNICATION

Using information from your HR database, TeleManager has the ability to create, manage, and even automate email communication to employees. TeleManager can send recurring monthly billing statements, rule violation warnings, and other group communications.

The TeleManager e-mail notification system is one of the most important tools in maintaining cost savings beyond optimization. This automated warning system provides employees and managers regular visibility into their own spending and usage patterns. This visibility ultimately helps trigger changes in usage behaviours and proactively lowers telecom expenses.